This Refund Policy (“Policy”) outlines the terms and conditions for refunds provided by Zetalon Ltd. (“Company,” “we,” or “us”) for the Zetalon VPN service (“Service”). By using the Service, you agree to comply with this Policy.
1. Eligibility for Refund
1.1 Subscription Plans: Refunds are only available for Zetalon VPN subscription plans purchased directly from our website and applications. If you have purchased a subscription through a third-party platform or reseller, please refer to their refund policy.
1.2 Timeframe: Refund requests can be made within a 7-day window from the purchase date. Beyond this period, we will not be able to process any refunds.
1.3 Non-Refundable Items: Please note that items that are not part of a subscription are not eligible for a refund.
2. Refund Procedure
2.1 Contact Support: To request a refund, please contact our customer support team at contact@zetalon.xyz and provide your account details and the reason for the refund request.
2.2 Evaluation: Our support team will review your request and determine its eligibility for a refund based on the terms outlined in this Policy.
2.3 Refund Disbursement: If your refund request is approved, the refund will be processed within [number of days] days. Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
3. Non-Refundable Circumstances
3.1 Free Trials: We may offer a free trial period for Zetalon VPN. No refunds will be provided for any charges incurred after the free trial period ends.
3.2 Violation of Terms: If we determine that a refund request is made in connection with a violation of our Terms and Conditions or any applicable laws or regulations, we reserve the right to deny the refund.
4. Non-Transferable
4.1 Refunds are issued solely to the original account holder. Refunds cannot be transferred or assigned to any other individual or account.
5. Changes to the Refund Policy
5.1 We reserve the right to modify or update this Policy at any time without prior notice. Any changes to this Policy will be effective upon posting the revised version on the Zetalon VPN website.